How to place an order?
Via the Internet 24 hours a day, 7 days a week.
Why I can not create a new account?
If you are experimenting troubles when creating a new account, it could be caused due to:
- You were previously registered with the same e-mail. In that case, it is best that you resend your e-mail password you had before and use the old.
- Double check for data entered in the new account form.
- You must accept the privacy statement for registration, and continue the process.
How I can modify my account data?
Accediendo a Mi cuenta podrás modificar tu contraseña, la dirección de email, datos de facturación y direcciones de envío.
How I can know if my order has been successfully registered?
Cuando termines de realizar tu pedido, recibirás un mail de confirmación de registro.
What types of payment can I use?
Los tipos de pago disponibles son: Transferencia o Tarjeta, a través de Paypal (Método Serguro de pago, usando SSL desde la página de Paypal) Cuando hayas confirmado tu pedido, y la dirección de envío, así como las cantidades finales de los productos escogidos, el sistema te dará a escoger las dos posibilidades.
Is my purchase secure?
We guarantee a purchase from an online store where security of your personal information and your payment is completely confidential and secure.
In card payments, you will introduce the details of your card directly through the Paypal page, you will be responsible for making your payment process securely. In this way, we guarantee a completely secure transaction.
When paying with PayPal, you will introduce your account details directly onto the secure server of PayPal, who would be responsible for making collections.
What I can do if my payment was declined?
It may be for several reasons. The first thing is to check that you entered the data correctly. If the problem persists please contact our Customer Service.
How long does it take to receive my order?
Deliveries are made with express transport agencies, orders placed from the Iberian peninsula normally base served in 24 hours., So usually you will receive your order the next working day (Monday to Friday), if the order it is carried before 18:00 hrs. Orders placed from mainland Portugal, are delivered in 24/48 hours (usually 24 hours.). Orders placed from a country other than the European Union: For example, France, Germany, England, Netherlands, Italy, etc ... are delivered in 4 to 5 days. Orders placed from USA, Mexico, Brazil, Argentina, Ecuador, etc. .. Usually takes 7 working days to be delivered.
How much are the shipping costs?
The system calculates shipping costs corresponding to the address in the address section of "My Account" to an estimate if you're not logged in, an estimate is made of the same, assuming shipping is peninsular. At the time of purchase, the final amount shall be applied to the shipping address indicated, and added to the order for the selected freight manterial.
What if I'm not at home at the time of delivery?
If you're not home, the carrier will leave you a reminder so you can contact them and arrange a second delivery at another time, at no additional cost. If the second delivery are not at home, you'd have to go get you to the nearest order, within a week delegation. Otherwise, the package would be returned. Note that if the courier can not access a portal to your home, you can not let the passing note.
What I can do if I receive a faulty item?
First, you must point the impact on the delivery note at the time of delivery. Thereupon must immediately notify our Customer Service Department by mail (email). You have 24 hours to manage product change.
What can I do if I receive an incorrect item?
If you received a wrong product, we regret the inconvenience. You must immediately notify our Customer Service Department by mail (email) ...
What I can do if I have not received an item in my order?
Sometimes we do not send everything you've ordered in one delivery (eg, temporary lack of stock), so first, we ask you to check your email to see if you have notice that some of your items are shipped separately. If we have not contacted you, Let us know your issue to our Customer Service Department by mail (email) ..
What do I do if I want to return a product?
We give you the possibility to return an item within 7 days marking the Article L 121-20 of the Spanish Consumer Code) to return a product with the you're not satisfied. This period starts from the date of receipt your package. You must contact our Service Department Customer mail (email).
How I can cancel an order?
If you want to cancel an order, you must notify us as soon as possible to our mail (e-mail), indicating the order number and the reason for such cancellation. They may apply management fees if you cancel the order without just cause. Proceed to cancel the order and refund.
Do the prices include VAT?
Yes, all our prices are VAT included in the price. If you are a UE company and you have a VAT number it is possible to do the invoice without VAT, as it is a UE exportation, so that, please contact with our customer care department in order to help you in the process.
Can I make the invoice on behalf of a company?
Indeed, we give you the opportunity to get the bill on behalf of self or company, you must notify us as soon as possible to our mail (e-mail).
¿Invoice is received with the package?
Yes, we always attach the invoice sent with the package.